Privacy Policy

1. Introduction

Welcome to the Elementum AI Marketing Agent ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales and marketing assistant platform.

2. Information We Collect

2.1 Account Information

When you register for the Service, we collect:

• Email address (registration restricted to approved partner domains)
• Password (encrypted and securely stored)
• Account verification status

2.2 Usage Information

We collect information about how you interact with the Service:

• Chat conversations and queries
• Documents and artifacts created
• Search history and web research queries
• Usage patterns and feature interactions
• Session information and authentication data
• AI-extracted memories including preferences, facts, and context from conversations

2.3 Technical Information

We automatically collect certain technical information:

• IP address and geographic location
• Device type and browser information
• Operating system and version
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve the Service
• Process and respond to your queries and requests
• Personalize your experience and provide tailored recommendations
• Train and improve our AI models (using aggregated and anonymized data)
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security
• Communicate with you about updates and features
• Comply with legal obligations

4. AI Processing and Data Usage

Our Service uses advanced AI language models to provide intelligent assistance. Please note:

• Your conversations may be processed by third-party AI providers (OpenAI, Anthropic, Google)
• We use conversation data to improve AI responses and train models
• Sensitive business information should be handled according to your organization's data policies
• You can request deletion of your conversation history at any time

4.1 AI Memory Storage

To provide personalized and context-aware responses, the Service stores "memories" about your preferences and context:

• Memories are automatically extracted from your conversations to remember important details, preferences, and context
• Memories are user-specific and accessible across all your conversations to provide consistent, personalized assistance
• Memory data is processed and stored using Mem0, a third-party memory management service
• You can view all stored memories at any time through the "Manage Memories" section in your account settings
• You have full control to delete individual memories or clear all memories at any time
• Memories are stored securely and are never shared with other users

5. Marketing and Product Research

Important: This is a free service provided to support Elementum's sales and partnership initiatives. By using the Service, you acknowledge and agree that:

• Your conversations may be reviewed by Elementum personnel for marketing purposes, product improvement, competitive analysis, and understanding customer needs
• We may analyze chat content to identify trends, common use cases, sales patterns, and feature requests
• Insights derived from conversations may be used in marketing materials, case studies, and product development (with company names and sensitive details anonymized where appropriate)
• Elementum staff may review specific conversations to improve training materials, refine prompts, and enhance the AI's effectiveness
• Aggregated and anonymized data from conversations may be shared with partners (like Snowflake) to demonstrate platform value and usage patterns

Data Handling Best Practices: While we provide this tool free of charge, we recommend you:

• Avoid sharing highly confidential customer information, trade secrets, or sensitive deal terms
• Use publicly available information or information you're authorized to discuss internally
• Follow your organization's data classification and sharing policies
• Understand that no conversation should be considered private or confidential from Elementum

6. Information Sharing and Disclosure

We may share your information with:

• Elementum Corporation: As this is an internal tool for Elementum and partner organizations
• Service Providers: Third-party vendors who assist in providing the Service (hosting, analytics, AI processing, memory storage via Mem0)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and password hashing
• Regular security assessments and updates
• Access controls and monitoring
• Compliance with industry security standards

8. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your account and associated data at any time.

9. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request a copy of your data in a structured format
• Objection: Object to certain processing of your data

To exercise these rights, please contact us at the information provided below.

10. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze Service usage. You can control cookies through your browser settings, but this may affect Service functionality.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies.

12. Children's Privacy

The Service is not intended for users under the age of 18. We do not knowingly collect information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

15. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.